{"id":14692,"date":"2019-02-05T09:50:35","date_gmt":"2019-02-05T09:50:35","guid":{"rendered":"https:\/\/blog.qcdesignschool.com\/?p=14692"},"modified":"2019-02-05T09:50:35","modified_gmt":"2019-02-05T09:50:35","slug":"how-to-say-no-to-your-interior-decorating-clients","status":"publish","type":"post","link":"https:\/\/www.qcdesignschool.com\/blog\/2019\/02\/how-to-say-no-to-your-interior-decorating-clients","title":{"rendered":"How to Say NO to Your Interior Decorating Clients"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” bottom_padding=”2%” overlay_strength=”0.3″][vc_column enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” delay=”250″][vc_column_text]Tammy Hart, I.D.D.P, CAPS is a graduate and tutor of Q.C. Design School as well as a Certified Aging in Place Specialist from the National Association of Home Builders.\u00a0 She is the owner and award-winning designer for\u00a0Designer Chick Co<\/a>., and she\u2019s the previous director of the National Board for DDA (formerly CDECA).\u00a0 She is a professional speaker and has spoken at venues like IIDEXCanada and the Small Business Forum.\u00a0 She\u2019s been featured in East in the City Magazine, has had a guest spot on Daytime Durham, Rogers TV and has won the HOUZZ Service Award 2017.\u00a0 She works to empower young women to become successful future leaders and supports ocean clean-up efforts.<\/i>[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][vc_column_text]When I was in my early 20s, I worked for a financial institution in their inbound call center. This was probably one of my hardest jobs. More often than not, the calls had angry customers on the other end wanting me to say \u201cyes\u201d to changes or resolutions I just couldn\u2019t say “yes” to. We were taught strategic tools and learned how to say \u201cno\u201d to a customer. When our \u201cno\u201d wasn\u2019t successful, we got to escalate to our supervisors.\n\nWhen I started my own company, saying \u201cno\u201d became a struggle. I was fearful that it would impact my reputation, that I\u2019d lose a client, and that it\u2019d be seen as poor customer service (and I pride my business on providing excellence in customer service<\/a>). To top it off, I didn\u2019t have anyone I could escalate to. Thankfully, I was taught strategic tools on how to deliver \u201cno\u2019s\u201d effectively, and I\u2019m going to share some advice with you. You can\u2019t always say \u201cyes\u201d, so this is an important skillset to learn![\/vc_column_text][divider line_type=”No Line” custom_height=”30″][image_with_animation image_url=”14699″ alignment=”” animation=”Fade In” box_shadow=”none” max_width=”100%” delay=”250″][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” bottom_padding=”2%” overlay_strength=”0.3″][vc_column enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” delay=”250″][vc_column_text]\n
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