{"id":186,"date":"2015-09-09T14:10:54","date_gmt":"2015-09-09T18:10:54","guid":{"rendered":"https:\/\/blog.qcdesignschool.com\/blog\/?p=186"},"modified":"2015-09-09T14:10:54","modified_gmt":"2015-09-09T18:10:54","slug":"10-ways-to-deal-with-non-payment","status":"publish","type":"post","link":"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment","title":{"rendered":"What Should I Do if My Client Doesn&#8217;t Pay Me?"},"content":{"rendered":"Many small business owners and professionals collect payment from clients by invoicing. Parties sign a contract and at the end the professional sends an invoice to the client for the amount owing. Clients make payment when they receive the invoice.\n\nThis sounds simple enough, but what if the client doesn\u2019t pay the invoice? How should you handle the situation and what can you do to get paid? Remember: the goal is to get what you\u2019re owed without burning bridges.\n\nHere\u2019s a ten step guide for dealing with non-payment. These tactics maximize your chances of getting paid without making the situation worse.\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_1_Have_a_standard_process\" >Tip #1: Have a standard process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_2_Contact_the_client_immediately\" >Tip #2: Contact the client immediately<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_3_Ask_about_their_satisfaction\" >Tip #3: Ask about their satisfaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_5_Re-evaluate_your_approach\" >Tip #5: Re-evaluate your approach<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_6_Send_a_written_warning\" >Tip #6: Send a written warning<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_7_Get_professional_advice\" >Tip #7: Get professional advice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_8_Decide_how_to_proceed\" >Tip #8: Decide how to proceed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_9_Stay_professional\" >Tip #9: Stay professional<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Tip_10_Know_when_to_cut_your_losses\" >Tip #10: Know when to cut your losses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\/#Bonus_Tip_Minimize_your_risk\" >Bonus Tip: Minimize your risk!<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Tip_1_Have_a_standard_process\"><\/span>Tip #1: Have a standard process<span class=\"ez-toc-section-end\"><\/span><\/h2>\nEstablish protocol to follow when non-payment happens. This way, you can handle each case similarly and fairly. You\u2019ll feel less stress if you\u2019ve already thought about the process and have an idea of what to do next. Don\u2019t leave payment due dates open ended, even if your clients are your friends and neighbors. Set a firm date at the beginning of each contract and standardize how you\u2019ll proceed if it isn\u2019t met.\n<h2><span class=\"ez-toc-section\" id=\"Tip_2_Contact_the_client_immediately\"><\/span>Tip #2: Contact the client immediately<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-190\" src=\"\/wp-content\/uploads\/2015\/11\/Calling-client-about-non-payment.jpg\" alt=\"Calling client about non-payment\">\n\nIf the invoice isn\u2019t paid on time, approach the client immediately. Communication is the best strategy for securing late payments. Some professionals send emails or re-send the invoice, but phone calls tend to be more effective because you can discuss complicated details right away.\n\nPerhaps the client simply forgot and one phone call is all they need? Maybe they\u2019ve had unforeseen expenses and can\u2019t settle the invoice until pay day? Calling the client directly helps you work toward a solution more quickly than an email and feels less passive aggressive than a repeated invoice.\n<h2><span class=\"ez-toc-section\" id=\"Tip_3_Ask_about_their_satisfaction\"><\/span>Tip #3: Ask about their satisfaction<span class=\"ez-toc-section-end\"><\/span><\/h2>\nWhen you call the client, ask if they were satisfied with their experience. It\u2019s possible they haven\u2019t paid their invoice due to a problem with your service. Some clients are hesitant to confront professionals due to the misconception that you won\u2019t do anything to fix the problem. Asking about their satisfaction lets you offer a resolution to any problems and re-evaluate payment from there.\n\nNOTE: If a client happens to be dissatisfied with your service, you might also want to check this out: <a href=\"https:\/\/www.qcdesignschool.com\/2017\/06\/work-stubborn-home-design-clients\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to Work With Stubborn Clients<\/a>.\n\nSet a new payment date that works for both parties. Don\u2019t settle for vague promises to \u201cas soon as possible\u201d, but remain understanding if there was a legitimate reason for non-payment. Working with your client rather than against them can salvage the business relationship.\n<h2><span class=\"ez-toc-section\" id=\"Tip_5_Re-evaluate_your_approach\"><\/span>Tip #5: Re-evaluate your approach<span class=\"ez-toc-section-end\"><\/span><\/h2>\nSome professionals send reminder emails or repeat invoices before they call the client. If you\u2019ve done this, change your strategy and call them. For some people, going from receiving emails to a sudden phone call is enough pressure to get payment.\n\nIf that doesn\u2019t work or you\u2019ve already spoken to the client with no luck, maybe assess your tone and language. A formal tone and official wording might be more effective than your usual friendly greeting and warm, casual speech. You don\u2019t want to be rude, but you do want to communicate that you mean business. Remain polite and professional, but get straight to the point.\n<h2><span class=\"ez-toc-section\" id=\"Tip_6_Send_a_written_warning\"><\/span>Tip #6: Send a written warning<span class=\"ez-toc-section-end\"><\/span><\/h2>\nA written warning is a formal letter sent to the client. This documents the steps you\u2019ve taken so far, and informs the client of the steps you\u2019re prepared to take.\n\nNever make empty threats! If you aren\u2019t sure you\u2019ll actually take legal action, don\u2019t mention it. Falsely intimidating clients will only make the situation hostile. You\u2019re simply giving the client additional motivation to pay. Instead of threatening legal action if you\u2019re not prepared to go that far, tell the client you\u2019ll be forced to permanently withdraw future services if non-payment continues.\n<h2><span class=\"ez-toc-section\" id=\"Tip_7_Get_professional_advice\"><\/span>Tip #7: Get professional advice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-195\" src=\"\/wp-content\/uploads\/2015\/11\/Professional-advice-for-non-payment.jpg\" alt=\"Professional advice for non-payment\">\n\nFacebook groups and professional forums are useful, but they shouldn\u2019t be your only source of information. If you want to pursue the non-payment further, consult a professional. Speak with a lawyer about whether the situation is serious enough for claims court or approach a collections mediator about the details of forwarding the case to a collections agency.\n\nNetworking is helpful to get an idea of other professionals\u2019 experiences, but don\u2019t take the information there as concrete fact. The better you educate yourself about your options, the more effectively you can handle the situation.\n<h2><span class=\"ez-toc-section\" id=\"Tip_8_Decide_how_to_proceed\"><\/span>Tip #8: Decide how to proceed<span class=\"ez-toc-section-end\"><\/span><\/h2>\nBy now, you\u2019ve tried negotiating with the client, accommodating their needs, and warning them that you\u2019re prepared for further action. If the client still won\u2019t pay, the best strategy in most cases is to permanently withdraw your services. Write them a letter informing them that they are in breach of contract and letting them know that your services are, from this date on, withdrawn. This means that you won\u2019t take them on as a client again.\n\nLegal action might also be an option, but remember that this can be very expensive and time consuming. The cost of hiring a lawyer and taking the client to claims court might be much larger than what you\u2019ll lose from accepting non-payment and moving on. Forwarding the case to a collections agency is also an option. Evaluate whether the cost outweighs the size of the payment.\n<h2><span class=\"ez-toc-section\" id=\"Tip_9_Stay_professional\"><\/span>Tip #9: Stay professional<span class=\"ez-toc-section-end\"><\/span><\/h2>\nNo matter how frustrated you feel, make sure that you stay professional. You should not, under any circumstances, speak badly about the client to your other clients or colleagues. How you handle non-payments says more about you to the public than it does about your client. Losing future contracts because you were rude or unprofessional isn\u2019t worth getting the money you\u2019re owed by one person. Your private financial dealings with each client should stay private.\n<h2><span class=\"ez-toc-section\" id=\"Tip_10_Know_when_to_cut_your_losses\"><\/span>Tip #10: Know when to cut your losses<span class=\"ez-toc-section-end\"><\/span><\/h2>\nThe unfortunate reality of non-payments is that sometimes you\u2019re best to let the contract go unpaid. If the cost of pursuing the payment is higher than it\u2019s worth and negotiations have broken down entirely, continuing the process becomes a waste of time and resources. Account for the loss of profit from the non-payment in your budget and move on to other contracts. Are there aspects of this case that you could have handled better? Are there ways that you could improve communication next time? Learn from your experiences and adjust your non-payment protocol accordingly.\n<h2><span class=\"ez-toc-section\" id=\"Bonus_Tip_Minimize_your_risk\"><\/span>Bonus Tip: Minimize your risk!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-198\" src=\"\/wp-content\/uploads\/2015\/11\/Contract-for-non-payment.jpg\" alt=\"Contract for non-payment\">\n\nIt\u2019s not unusual for a professional to require an up-front payment for services. Of course this will depend on the service you provide, but many professionals will at the very least require a deposit from the client when they sign <a href=\"https:\/\/www.qcdesignschool.com\/2018\/06\/design-services-charging-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">the contract<\/a>, usually about 30-50% of the estimated cost of the job.\n\nIf it\u2019s a large job, such as a home redesign or a luxury wedding, you can also consider a payment schedule during the course of the contract instead of waiting until the job is done. For example, you can require a 30% deposit at contract signing, then another 30% payment on a date about half-way through the job, and the remaining balance at the end of the project.\n\nCollecting payment throughout the job will not only ensure that you will get what you\u2019re owed from your clients, it will also help your client meet their obligations by allowing them to make smaller, more manageable payments instead of one large lump sum.\n\nNon-payment is a frustrating experience. You are a professional, however, and handling yourself with tact is the best strategy. Remember that getting the money from one contract isn\u2019t worth a poor reputation.\n\nHave you ever had an issue with a client who wouldn\u2019t pay their invoice? How did you deal with it? Let us know in a comment!\n<h3 align=\"center\"><i>On that note, find out <a href=\"https:\/\/www.qcdesignschool.com\/2019\/04\/ways-get-color-consultant-home-design-clients-to-commit-and-avoid-being-ghosted\/\" rel=\"noopener noreferrer\" target=\"_blank\">how to avoid being ghosted by your design clients<\/a>!<\/i><\/h3>","protected":false},"excerpt":{"rendered":"Are you worried a client isn&#8217;t going to pay their invoice? Read QC&#8217;s Guide to Non-Payment and find out how you can get what you&#8217;re owed!","protected":false},"author":9,"featured_media":20363,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"ppma_author":[516],"class_list":{"0":"post-186","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-your-design-career"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Should I Do if My Client Doesn&#039;t Pay Me? - The Focal Point<\/title>\n<meta name=\"description\" content=\"Are you worried a client isn&#039;t going to pay their invoice? Read QC&#039;s Guide to Non-Payment and find out how you can get what you&#039;re owed!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2015\/09\/10-ways-to-deal-with-non-payment\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Should I Do if My Client Doesn&#039;t Pay Me?\" \/>\n<meta property=\"og:description\" content=\"Are you worried a client isn&#039;t going to pay their invoice? 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