{"id":503,"date":"2015-08-19T07:00:41","date_gmt":"2015-08-19T11:00:41","guid":{"rendered":"https:\/\/blog.qcdesignschool.com\/blog\/?p=503"},"modified":"2015-08-19T07:00:41","modified_gmt":"2015-08-19T11:00:41","slug":"client-consultation-questions-creating-the-concept","status":"publish","type":"post","link":"https:\/\/www.qcdesignschool.com\/blog\/2015\/08\/client-consultation-questions-creating-the-concept","title":{"rendered":"Client Consultation Questions: Creating the Concept"},"content":{"rendered":"<b>Picture this:<\/b> you sit down for a client consultation meeting with brand new clients. They just moved into a newly built home and they want you to completely design their bedroom decor. You know that they want a unique design with a very different style, color scheme, floorplan, and atmosphere than what they had in their previous home. Your interior decorating clients seem eager to get started, but you quickly realize that they have no idea what they want. How do you handle the situation?\n<h3>Before the meeting<\/h3>\nBelieve it or not, you can prepare beforehand for clients who don\u2019t know exactly what they want. Enter the client consultation meeting ready to guide clients through the <a href=\"https:\/\/www.qcdesignschool.com\/2017\/07\/clients-look-color-consultant\/\" target=\"_blank\" rel=\"noopener noreferrer\">process of choosing colors<\/a>, styles, and floorplans. This will help you stay calm and organized if you\u2019re met with a blank stare.\n<h4>Start by asking yourself a few questions:<\/h4>\n<ul>\n \t<li>What do you already know about the clients?<\/li>\n \t<li>What can you ask them to learn more about their needs and tastes?<\/li>\n \t<li>What can you ask them to get the information you actually need to begin?<\/li>\n \t<li>Precisely what information do you need to determine whether you can work well with them?<\/li>\n<\/ul>\nYou\u2019ll encounter <a href=\"https:\/\/www.qcdesignschool.com\/2017\/06\/work-stubborn-home-design-clients\/\" target=\"_blank\" rel=\"noopener noreferrer\">many clients throughout your design career<\/a> who come to you with little or no ideas. The consultation meeting can still be productive for everyone. Use it as an opportunity to figure out what they like, what designs meets their needs, and whether you and those clients might work well together.\n<h4>Gather what you do know<\/h4>\nAnalyze what you already know about these potential clients. Even before the consultation, your initial interactions can inform which concepts you propose first. Think about:\n<ul>\n \t<li>Their age<\/li>\n \t<li>Whether they\u2019ve mentioned kids or family<\/li>\n \t<li>Where their house is located<\/li>\n \t<li>The size of the space<\/li>\n \t<li>Any likes or dislikes they\u2019ve mentioned<\/li>\n<\/ul>\nEven basic details can set you on the right track for thinking of a design concept. Gathering the details you already have gives you something to work with in case the potential clients have no idea what they expect from you.\n\n<img decoding=\"async\" class=\"alignnone size-full wp-image-505\" src=\"\/wp-content\/uploads\/2016\/01\/Gathering-information-for-design-client-consultation.jpg\" alt=\"Young professional getting info for design client consultation\">\n<h4>Outline what you need to know<\/h4>\nYou can only go so far with basic details. The consultation meeting is your chance to learn what else you need to move forward. Before the meeting starts, think about the kind of information you\u2019ll need to get from the client in order to consider entering into a contract with them.\n<h4>Quote a price<\/h4>\nMost consultation meetings range between an hour and two hours in length. Clients are charged by the hour, but you should give them an idea beforehand of how long the meeting should take. If the space is simple and small, allot an hour and quote them the price, but let them know that additional fees will apply if they go overtime with you. If the space is large, complicated, or you\u2019re looking at multiple design projects at once, quote the clients two hours.\n<h3>During the consultation<\/h3>\nThe design client consultation is an <a href=\"https:\/\/www.qcdesignschool.com\/2015\/12\/what-clients-look-for-in-an-interior-decorator\/\" target=\"_blank\" rel=\"noopener noreferrer\">opportunity to exchange information<\/a> about what you can offer and what they need. Some professionals conduct their meetings at their office and set up a separate time to view the space, for example, if it is still in construction. This way, they can concentrate on determining some details without distraction.\n\nOther professionals choose to visit the clients in their home so they can conduct a walk-through of the space as part of the consultation. Viewing the space while you discuss ideas can help you decide whether you and the clients are a good fit for each other, and whether the project is within your scope. It also helps the clients visualize your suggestions, especially if they don\u2019t know what they want yet.\n\n<img decoding=\"async\" class=\"alignnone size-full wp-image-506\" src=\"\/wp-content\/uploads\/2016\/01\/During-design-client-consultation.jpg\" alt=\"Professional conducting design client consultation\">\n<h4>Ask clear, constructive questions<\/h4>\nAsking questions that are direct and to the point helps the clients focus on their wants and needs rather than just agreeing with your suggestions. You want to learn about them but you probably don\u2019t have time to listen to their life\u2019s story, so your questions should be friendly but concise.\n\n<b>Find out the budget right away.<\/b> You won\u2019t be able to move forward if you don\u2019t know what your clients can afford.\n\nAsk questions about:\n<ul>\n \t<li>Colors they like or dislike<\/li>\n \t<li>What their careers are<\/li>\n \t<li>What their other passions are<\/li>\n \t<li>What makes them feel inspired<\/li>\n \t<li>Whether anything (ex. a color, a painting, a piece of furniture they saw somewhere, etc.) has given them ideas.<\/li>\n \t<li>Elements of other rooms they like or dislike<\/li>\n \t<li>If they\u2019re not sure what they do want, is there anything they absolutely don\u2019t want?<\/li>\n \t<li>What did they like and dislike about the design in their previous space?<\/li>\n<\/ul>\nMake sure the questions are about the clients and what they want. Keep in mind that learning about their dislikes and the things they don\u2019t need can be almost as useful as learning about the things they do like or need, especially if they\u2019re unsure of what they want.\n\n<img decoding=\"async\" class=\"alignnone size-full wp-image-508\" src=\"\/wp-content\/uploads\/2016\/01\/Choosing-colors-during-design-client-consultation.jpg\" alt=\"Young couple choosing colors at design client consultation\">\n<h4>Start collaborating<\/h4>\nAs you learn more about the clients, let the details jog your creativity. Help them get a clearer picture of what they like, or at least what they don\u2019t like, by using pictures. Visual aids help clients communicate what&nbsp; they\u2019re having trouble describing. Look at catalogs and photos on blogs. Show clients a mix of trendy and classic <a href=\"https:\/\/www.qcdesignschool.com\/2018\/06\/from-country-to-contemporary-the-wide-variety-of-interior-decorating-styles\/\" target=\"_blank\" rel=\"noopener noreferrer\">interior decorating styles<\/a> and make note of what catches their eye.\n\nCreate lists to keep track of progress made throughout the meeting. Make them for:\n<ul>\n \t<li>Things the clients absolutely want or need<\/li>\n \t<li>Things they absolutely don\u2019t want or can\u2019t have<\/li>\n \t<li>Potential ideas that develop throughout the meeting<\/li>\n<\/ul>\nFor now, don\u2019t worry if these ideas are vague. Any material is better than what you had when the meeting started! You\u2019ll define ideas further if you choose to work together.\n<h4>Special considerations<\/h4>\nSpecial considerations can be anything your clients require that other clients might not. Inquire whether there are particular things the clients absolutely need so you can think about how to incorporate those into the design. For example, if one client uses a wheel chair, you\u2019ll have to take accessibility into account.\n<h4>Make suggestions with confidence<\/h4>\nIf you choose to work together, the clients have the final say about what the design looks like. That doesn\u2019t mean, however, that you should sit quietly until they\u2019ve made a decision. A large part of your job is anticipating what they\u2019ll like based on what you know from the consultation meeting.\n\nTry not to throw out random suggestions without thinking them through, but be comfortable bringing up ideas during the meeting. In fact, clients will appreciate your suggestions if they\u2019re feeling stuck. Your ideas might help them with decisions and suggestions of their own.\n\n<img decoding=\"async\" class=\"alignnone size-full wp-image-509\" src=\"\/wp-content\/uploads\/2016\/01\/Showing-examples-at-design-client-consultation.jpg\" alt=\"Mature professional showing examples to client\">\n<h3>After the meeting<\/h3>\nIdeally, you should have all the information you need to move forward by the end of the consultation meeting. You should have an idea of:\n<ul>\n \t<li>What the clients are like<\/li>\n \t<li>What they need<\/li>\n \t<li>What they want<\/li>\n \t<li>What they don\u2019t like, want, or need<\/li>\n<\/ul>\nAnalyze the information you have and consider the budget. Think about your experience with the clients in the meeting. Ask yourself:\n<ul>\n \t<li>Is the project feasible within their budget?<\/li>\n \t<li>Is the project within the scope of your skills and services?<\/li>\n \t<li>Do the clients seem ready to move forward following your meeting?<\/li>\n \t<li>Did you feel like you could communicate easily and effectively with them?<\/li>\n \t<li>Did they take your advice into consideration?<\/li>\n \t<li>Did they provide you with the information you needed and cooperate with your consultation process, answering your questions to the best of their ability?<\/li>\n \t<li>Can you see any potential problems or roadblocks to working with these clients?<\/li>\n \t<li>Do you feel like you and the clients meshed well enough to complete a project together?<\/li>\n<\/ul>\nWhen you\u2019ve come to a decision about whether you\u2019re ready to work with these clients, contact them. A phone call is best unless they tell you they prefer email.\n\nIf you decide to work with them, let them know that you\u2019d like to take on their project. If they would also like to move forward, set up another meeting time to discuss the terms of your contract and sign it.\n\n<img decoding=\"async\" class=\"alignnone size-full wp-image-511\" src=\"\/wp-content\/uploads\/2016\/01\/Meeting-after-design-client-consultation.jpg\" alt=\"Young couple meeting with design professional\">\n\nIf you decide that working together isn\u2019t the best idea, kindly explain that their project is not within your scope and wish them the best of luck. If you know another design professional who you think might be a better fit, speak with them about the project. If your colleague is open to meeting with the clients, recommend them to the clients in your phone call or email.\n<h3>Trust your instincts<\/h3>\nWhen it comes to both making design suggestions and choosing whether to work with a client after the consultation, trust your gut feeling. The more experience you gain, the easier you\u2019ll be able to read what people want based on facts and designer\u2019s intuition. Imagine how impressed clients will be if you lay out the perfect idea before they\u2019ve even realized that\u2019s what they want!\n<h3 align=\"center\"><em>Prepare yourself for all client questions that come your way with an <a href=\"https:\/\/www.qcdesignschool.com\/online-courses\/interior-decorating\/\" target=\"_blank\" rel=\"noopener noreferrer\">interior decorating certification<\/a>!<\/em><\/h3>","protected":false},"excerpt":{"rendered":"Have you ever been to a design client consultation where clients have no idea what they want? Check out our tips on how you can prepare for this situation!","protected":false},"author":21,"featured_media":20513,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"ppma_author":[517],"class_list":{"0":"post-503","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-your-design-career"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Client Consultation Questions: Creating the Concept - The Focal Point<\/title>\n<meta name=\"description\" content=\"Have you ever been to a design client consultation where clients have no idea what they want? 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