{"id":908,"date":"2016-03-29T11:34:04","date_gmt":"2016-03-29T15:34:04","guid":{"rendered":"https:\/\/blog.qcdesignschool.com\/blog\/?p=908"},"modified":"2016-03-29T11:34:04","modified_gmt":"2016-03-29T15:34:04","slug":"tough-organizing-clients-work","status":"publish","type":"post","link":"https:\/\/www.qcdesignschool.com\/blog\/2016\/03\/tough-organizing-clients-work","title":{"rendered":"Tough Organizing Clients \u2013 And How to Work With Them!"},"content":{"rendered":"Any professional organizer can tell you how rewarding their career is. It\u2019s not about color-coding your client\u2019s bookshelf or creating a filing system for their wardrobe. A good professional organizer helps clients de-clutter their lives and develop effective habits to keep things on track. That\u2019s the kind of change that can make a big difference.\n\nUnfortunately, not every professional organizing client is a dream to work with. Like any other service-oriented professional, every organizer will sometimes find themselves butting heads with tough clients. The better you get at branding and <a href=\"\/2016\/03\/is-your-marketing-working\/\" target=\"_blank\" rel=\"noopener noreferrer\">marketing<\/a> your business, the less it\u2019ll happen\u2014but it will still happen. So how do you deal with a client who just doesn\u2019t click with you\u2014without wanting to give up and quit?\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2016\/03\/tough-organizing-clients-work\/#The_client_who_doesnt_understand_professional_organizing\" >The client who doesn\u2019t understand professional organizing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2016\/03\/tough-organizing-clients-work\/#The_client_whos_too_vague\" >The client who\u2019s too vague<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2016\/03\/tough-organizing-clients-work\/#The_client_who_doesnt_value_your_services\" >The client who doesn\u2019t value your services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2016\/03\/tough-organizing-clients-work\/#The_client_who_wont_commit\" >The client who won\u2019t commit<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.qcdesignschool.com\/blog\/2016\/03\/tough-organizing-clients-work\/#The_client_with_anxiety_or_emotional_issues\" >The client with anxiety or emotional issues<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"The_client_who_doesnt_understand_professional_organizing\"><\/span>The client who doesn\u2019t understand professional organizing<span class=\"ez-toc-section-end\"><\/span><\/h2>\nLet\u2019s face it\u2014<i>every<\/i> professional organizer has met at least one of these clients in their career. There are a lot of <a href=\"\/2016\/02\/top-7-myths-about-professional-organizing\/\" target=\"_blank\" rel=\"noopener noreferrer\">myths about professional organizing<\/a> floating around, and not every client is going to do their research before picking up the phone.\n\nWhether you\u2019re working with someone who just has a few misconceptions or someone who\u2019s totally off the mark, the best thing to do is sit down and set them straight. Your client might be\u2026\n<ul>\n \t<li>Insistent that you should do your stuff while they\u2019re out of town,<\/li>\n \t<li>Shocked at your estimate of how long the job will take, or<\/li>\n \t<li>Confused by the way you\u2019ve started the organizing process.<\/li>\n<\/ul>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-912\" src=\"\/wp-content\/uploads\/2016\/03\/shutterstock_172505192_ed.jpg\" alt=\"Confused design clients\" \/>\n\nIn any of these situations, explaining how you do your job helps your client understand why you\u2019re doing what you\u2019re doing. Many of your tough organizing clients aren\u2019t deliberately setting out to make your job harder\u2014they just haven\u2019t totally grasped your role.\n<h2><span class=\"ez-toc-section\" id=\"The_client_whos_too_vague\"><\/span>The client who\u2019s too vague<span class=\"ez-toc-section-end\"><\/span><\/h2>\nYou know the one\u2014the client who won\u2019t articulate what area they want you to focus on or what their objectives are. They just want you to \u201cclean the place up.\u201d\n\nJust like our first tricky client, your first step should be to explain to them why that won\u2019t work. But if that doesn\u2019t do the trick, you\u2019ll have to dig a little deeper. Maybe your client is having a hard time pinning down what exactly their problems are\u2014or maybe they\u2019re not quite comfortable sharing those problems with a stranger.\n\n<img decoding=\"async\" class=\"alignnone size-full wp-image-915\" src=\"\/wp-content\/uploads\/2016\/03\/shutterstock_299481053_ed.jpg\" alt=\"Skeptical design client\" \/>\n\nA good way to work with this kind of client is to start asking targeted questions. Some clients will be able to explain their issues with little prompting, but this kind of client will need a bit of a nudge. First, remind them that you\u2019ll keep everything they share with you totally confidential. Then start asking specific questions about their goals, daily habits, and points of stress.\n<h2><span class=\"ez-toc-section\" id=\"The_client_who_doesnt_value_your_services\"><\/span>The client who doesn\u2019t value your services<span class=\"ez-toc-section-end\"><\/span><\/h2>\nThis client tries to weasel their way into a discount or fight down your standard price. Oh, they want your services\u2014just not at full price.\n\nWondering what the first step is? You guessed it\u2014once again, you\u2019ve got to walk them through the details of your job. Like we said, there are a lot of misconceptions about what a professional organizer does. No client wants to overpay for a service\u2014and if they think your work will just involve a few hours of tidying things up, they might feel like you\u2019re ripping them off. Once they understand what exactly your role is, they may be more willing to meet your rates.\n\nIf your client insists on staying cheap, though, it might be time to \u201cfire\u201d them. One of the benefits of owning your own business is that you get to decide who you work with. There\u2019s no need to stick with a client who clearly doesn\u2019t value your work.\n<h2><span class=\"ez-toc-section\" id=\"The_client_who_wont_commit\"><\/span>The client who won\u2019t commit<span class=\"ez-toc-section-end\"><\/span><\/h2>\nThey\u2019ve committed to hiring you\u2014they just don\u2019t want to do any of the work that goes along with it. For this client, the point of hiring a professional organizer is to get their home organized once and for all.\n<div style=\"overflow: auto;\">\n<div class=\"half-2\">\n\nIt shouldn\u2019t take a course in professional organizing to tell you why this kind of mentality just won\u2019t work. Organizing isn\u2019t a one-time achievement. It\u2019s a process. Without a commitment to staying organized, your client\u2019s home will just dissolve into chaos once more.\n\nMake it clear from the start that this isn\u2019t a one-sided relationship. Yes, you can provide professional advice and assistance in organizing their home, but keeping it that way is up to them. You\u2019ll help them come up with good habits to keep things in order, but those new habits won\u2019t do much good if your client can\u2019t commit!\n\nIf you\u2019ve got serious doubts about your client\u2019s willingness to put in the effort, this might be another time to let that client go. Inevitably, their home will dissolve into chaos within a few weeks (or days\u2026 or hours\u2026) of your departure.\n\n<\/div>\n<div class=\"half-1\">\n\n<img decoding=\"async\" class=\"alignnone size-full wp-image-920\" src=\"\/wp-content\/uploads\/2016\/03\/shutterstock_200245136_ed.jpg\" alt=\"Messy business woman\" \/>\n\n<\/div>\n<\/div>\nEven though this isn\u2019t your fault, it can leave them disappointed and frustrated with your work. That\u2019s never a good sign when your business depends on client referrals and positive reviews.\n<h2><span class=\"ez-toc-section\" id=\"The_client_with_anxiety_or_emotional_issues\"><\/span>The client with anxiety or emotional issues<span class=\"ez-toc-section-end\"><\/span><\/h2>\nMaybe they\u2019re experiencing mental health problems. Maybe this is their first time organizing after losing a partner, child, or parent. These kinds of problems obviously aren\u2019t your client\u2019s fault, but they can make the organizing process tough on both of you.\n\nYou\u2019ll need to approach situations like these with tact and sensitivity, of course, but sometimes that\u2019s just not enough. Some organizers like to prepare for this kind of situation by adding a mental health specialist to their support team. Whether this is a counselor or therapist you can refer your client to or a team member who accompanies you on site, a specialist can help these clients get the support they need.\n\nClients struggling with mental health issues or dealing with emotional losses can be common clients to professional organizers. If you decide you want to do more work with these clients, it may be worth looking into extra courses or workshops you can take to help you develop the relevant support skills.\n\nIt\u2019s also okay to decide you\u2019re not up to the task, though. You can still help your client by referring them to another professional organizer who has the support system or skills they need.\n<h3 align=\"center\"><i>Have you ever worked with a tough professional organizing client? Share your story in the comments and let us know how you handled them!<\/i><\/h3>","protected":false},"excerpt":{"rendered":"How do handle a tough organizing client\u2014without wanting to give up and quit?","protected":false},"author":3,"featured_media":8523,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,4],"tags":[],"ppma_author":[513],"class_list":{"0":"post-908","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-uncategorized","8":"category-your-design-career"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tough Organizing Clients \u2013 And How to Work With Them! - The Focal Point<\/title>\n<meta name=\"description\" content=\"Every professional organizer will sometimes find themselves working with tough organizing clients. 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